Campground Automation Systems

Essential Career Functions:

• Perform systems analysis, testing, debugging, and documentation of software.
• Identify, analyze, and document system problems, recommend solution, initiate corrective action, follow up on problem resolution, and inform customer of status.
• Proficiency in database design concepts, artifact relationships, data pattern analysis and data manipulation language (DML).
• Project manager for customer on-boarding process.
• Responsible for configuration portion of the customer on-boarding process.
• Develop business rules for new and existing customers.
• Collaborate with development teams to solve custom development requests submitted by customers.
• Technical support for existing customers.
• Develop, implement, and test documentation to assist users. Update documentation in coordination with procedural changes, new releases, and enhancements.
• Insures users are kept informed of all system updates; and updates are fully tested before moving to the Production environment.
• Monitor production programs for expected performance, and respond to errors and exception reports.
• Take independent action to correct problems encountered during systems operations within authority level granted by supervisor.
• Cooperate and work together with all co-workers to plan and complete career duties with minimal supervisory direction.
• Communicate customer feedback to senior team members for action.
• Answer all inquiries in a timely manner.
• Put customers first and be responsive to customer requests.
• Maintain a high degree of ethics, integrity, and confidentiality.
• Perform work tasks within the physical demand requirements as outlined below and utilize safe work practices.
• Assist supervisor with tasks to support company operations, and other duties as assigned by supervisor and/or management.

Minimum Qualifications:

• Associate’s degree in Information Systems or equivalent experience.
• Experience in software applications such as Drools, MySQL, or equivalent technologies.
• Familiarity with software development lifecycle.
• Skilled in problem solving, oral and written communications in English, and learning-on-the-job.
• 3+ years experience in Applications or Database analysis role(s).
• Excellent technical, customer service, time management and interpersonal skills.
• Organized and detailed in work performance.
• Resourcefulness and ability to take the initiative in development and completion of work projects.
• Able to manage multiple tasks or projects, and to work with a diverse population.
• Ability to work well independently (with limited supervision) and in a team environment.
• Able to use tools and equipment required.

Physical and Environmental Requirements:

• General office environment with minimal exposure to health or safety hazards.
• Substantial time spent working on a computer.
• Sitting for extended periods of time.
• Sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment.
• Visual acuity to read words and numbers.
• Speaking and hearing ability sufficient to communicate in person or over the phone.