Careers

Available Positions:

Who we are:

Outdoor enthusiasts can use technology for anything…except some of their favorite hobbies. We’re solving this problem with an online reservation system named Sunrise. Sunrise makes campsite booking joyfully easy for guests, and campground management enjoyable for park staff.

Sunrise is the fastest growing provider of campground management and online reservation software across North America. We’re also leading the way in cloud-based, desktop and mobile software as a service (SaaS) for campgrounds.

We’re an intentionally small company, and we take our time finding the right people who believe in our mission. For us, this isn’t just our job – it's our passion! We take pride in our work and “own our own stuff.” We work hard to be proactive and solve problems. But most importantly, we know what good customer service looks and feels like. We’re either going to add value to the market by making campground management and reservations easy, or we’re going to find something else to do. To quote the great Yoda, “Do. Or Do Not. There is no try!” (Yes, we quoted Star Wars. This is a software company after all, and you can love the outdoors and geeky stuff at the same time. But don’t worry, you don’t need geeky interests to enjoy working here.)

Who you are:

Your friends describe you as a “go getter.” You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns, but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and that customers come first. What you can help us do: Growing rapidly requires a lot of communication and attention to details. You can help us with that by efficiently handling administrative tasks in a wide range of areas such as cost-conscious scheduling of travel and meeting arrangements, communicating with customers regarding their accounts, or data entry for the support team. We want our customers to experience the same pleasant, personal interaction with our team that they provide to their guests, and you can help handle the behind-the-scenes details to make a great, passionate team even better.

What We Need:

Someone who works well with teams, but drives their own work forward. A person who provides useful, forward-thinking solutions and has the ability to explain complex technology in easy-to-understand language. Someone who can see the forest and the trees. And finally, someone who is genuinely cool, has an open spirit, is willing to learn, and wants work to feel meaningful and fun.

Job Title: On-the-Ball Customer Success Coach

Job Type: Full Time or Part Time
Location: Mount Juliet, TN
Pay: $13-$18/hour
Contact: Jackie Duffy

What You Can Help Us Do:

Provide first level customer support via phone, email, and chat with our customers in such a friendly, responsive manner that they consider you one of their friends. Be able to quickly gather pertinent details from customers, skillfully problem solve, and resolve their questions or concerns in good time. Strive to anticipate customer needs and proactively offer training and support, so you can help customers address issues they didn’t even know they had. And work with our great team to find ways to make the administrative tasks and reservation process so simple for campground owners that they leave their desks and spend more time doing what they love – being outside and interacting with their guests.

What You Need:

- High school diploma or equivalent
- Excellent verbal, written, and listening communication skills in English
- Organized and detailed work performance
- Knowledge of computer systems, applications, procedures, and techniques
- Excellent customer service, time management, and interpersonal skills
- 2+ years customer support experience a plus, but not required
- A desire to spend time getting to know the successes and challenges our customers face and finding creative, efficient ways to make their experience easier

Still reading? Fantastic!

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

- Telecommute positions
- Competitive paid time off plan, including holidays and your birthday
- Health and vision insurance for full-time positions

If this sounds like the type of position that pumps you up (or at least makes you smile), please send a resume and cover letter to jobs@campgroundautomation.com. When you send those two items, tell us a bit about yourself. What was the last book you read and how did it impact you? How would you define an excellent team player? How have you served others in the past 12 months? Send us your answers, and why you think they fit Sunrise. We hope to hear from you soon!

Job Title: On-the-Ball Virtual Office Assistant

Job Type: Part Time
Location: Mount Juliet, TN
Pay: $10-15/hour
Benefits: Flexible schedule
Contact: Jackie Duffy

What You Can Help Us Do:

Growing rapidly requires a lot of communication and attention to details. You can help us with that by efficiently handling administrative tasks in a wide range of areas such as cost-conscious scheduling of travel and meeting arrangements, communicating with customers regarding their accounts, or data entry for the support team. We want our customers to experience the same pleasant, personal interaction with our team that they provide to their guests, and you can help handle the behind-the-scenes details to make a great, passionate team even better.

What You Need:

- High school diploma or equivalent
- Excellent English communication skills, including writing, speaking, and listening
- Organized and detailed work performance
- Familiarity with Microsoft Office Suite
- Excellent customer service, time management, and interpersonal skills
- Ability to manage project timelines and manage multiple projects simultaneously
- Willingness to help with all administrative projects in order to streamline our business execution workflow

Still reading? Fantastic!

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

- Flexible schedule
- Telecommute positions
- Competitive paid time off plan, including holidays and your birthday

If this sounds like the type of position that pumps you up (or at least makes you smile), please send a resume and cover letter to jobs@campgroundautomation.com. When you send those two items, tell us a bit about yourself. What was the last book you read and how did it impact you? How would you define an excellent team player? How have you served others in the past 12 months? Send us your answers, and why you think they fit Sunrise. We hope to hear from you soon!